Support

If you are on a ride right now

Stop somewhere safe first. If the machine has broken down, been damaged or been involved in an accident, contact the rental shop you rented from — they own the machine and they are the ones who can come to you. Their details are on the rental in the app.

If you are a rider

Email us and include, where it applies:

• the phone number on your Revvit account;
• the machine's code, such as SCT-203;
• roughly when the rental started;
• what happened, in your own words.

Charges, refunds and rental conditions are set by the rental shop that owns the machine, so some questions we will pass to them — we will tell you when we do.

If you run a fleet

Email us with your operator account name and what you are seeing. For a machine that is offline, tell us its serial number and when it was last working, and we will look at what it last reported.

Deleting your account

Email info@revvit.app from the email address on your account, or tell us the phone number you sign in with, and ask us to delete it. We remove your account and personal details, and keep only what we are required to keep for completed rentals and the records behind them, as described in the privacy notice.

Reporting something serious

Security problems, suspected fraud on an account, or a safety issue with a machine: email us with urgent in the subject line and tell us what you found. Please do not post security issues publicly before we have had a chance to fix them.